Refund Policy

All products sold by Bemora Gallery are instant digital downloads. No physical item is produced, printed, or shipped.

All Sales Are Final

Because digital files are delivered immediately after purchase and cannot be returned, all sales are final once your files have been accessed or downloaded. This is consistent with EU consumer protection law, which recognises that the right of withdrawal may be lost for digital content where delivery begins immediately and the customer has given explicit consent.

By completing your purchase and accessing your files, you confirm that digital delivery begins immediately and acknowledge that your right of withdrawal may no longer apply once the files have been downloaded.

When a Refund May Be Considered

Bemora Gallery may consider a refund or resolution in the following situations:

• You were charged twice for the same product (duplicate purchase)
• Your files are corrupted or technically unusable
• You did not receive access to your files and we are unable to resolve the issue

Please Contact Us First

Before opening a dispute with your bank or payment provider, please reach out to us directly. Most issues can be resolved quickly and we are happy to help.

Email: [Contact Email]

We aim to respond within 2 business days.